Change Communications

Personal thoughts on the role of change communications in major IT deployments:

Create an image of the future:

• From what to what? What will change exactly? Prevent rumours.
• Present the bigger picture, strategy? Why are we doing this, spending all this money?

Aid the transition phase:

• Ensure all actors have the information required to change: training, timings.
• Reassure about technical worries and uncertainties.

Set expectation:

• Scope will invariably change. Descoping, prioritisation. Big impact on user acceptance.
• Provide workarounds and temporary solutions.

Source: Nicholas Ranken, Lawson Project