Change Communications

Still on the subject of consulting, I recently came across Schein’s description of three primary models for organizational facilitation.

1. Purchase models: refer to the purchase of expert information and advice
2. Doctor-patient models: refer to the purchase of diagnostic and prescriptive services
3. Process consultation models: refer to collaborative client-consultant relationships in which consultants function as facilitators and help client learn to improve their internal problem-solving processes.

These short descriptions give a good sense of perspective for those involved in change management and coaching with clients, activities which correspond to the process consultation model.

Source: Schein 1988