Schein’s models for organizational facilitation
Still on the subject of consulting, I recently came across Schein’s description of three primary models for organizational facilitation.
- Purchase models: refer to the purchase of expert information and advice
- Doctor-patient models: refer to the purchase of diagnostic and prescriptive services
- Process consultation models: refer to collaborative client-consultant relationships in which consultants function as facilitators and help client learn to improve their internal problem-solving processes.
These short descriptions give a good sense of perspective for those involved in change management and coaching with clients, activities which correspond to the process consultation model.
Source: Schein 1988
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